written by Arryved
Craft breweries are created by visionaries who craft their products and experience, from just a novelty to a destination. They are always pushing the boundaries of what they can do to enhance their guest’s experience to keep them coming back for more. So why shouldn’t their point-of-sale (POS) system do the same, shifting from just a transaction behind the counter to a guest-centric experience?
Shift to Survive and What’s Next?
COVID-19 was devastating to the food and beverage industry and shone a harsh light on the limitations of the traditional, stationary POS system. It forced craft breweries to search for new solutions that would help give their guests the opportunity to order online, provide curbside pickup and even deliver right to their guest’s door.
They had to adapt quickly and learn new processes and technology in a time where they were just looking to survive. And now that we’re on the tail end of the pandemic, what’s next? Where do craft brewers go from here? Continue to use their stationary POS with a mix of an eCommerce store, then a spreadsheet to manually reconcile the numbers at the end of every month?
Enter point-of-service (POS):
A system built specifically for the craft food-and-beverage service industry. It blends cloud-based technology with your staff’s service to provide all the data your management team needs, in real-time, to inform minute-by-minute decisions as guests revel in a customer-driven experience.
This is the new level of guest-centric service servers deserve:
- 25% higher tabs when guests open tabs and order on their devices versus using staff
- 20% labor cost-to-revenue achieved by focusing on order time versus purchase time data
- 10.3% higher guest spend with personalized staff recommendations
- 6% higher tips when guests open tabs and order on their devices
- Averaging a 22% tip using a mobile device versus a 16% tip
- 35% tip increase when guests close out tabs on their devices versus using a server
A reliable and secure POS also continues to empower your marketing, sales, distribution, and operations with the data needed to make real-time decisions. It enhances your loyalty programs, to continue to reward those guests who come in week after week, without adding more work to your team.
But it’s important to note:
No POS system will ever replace your valued staff. Instead, a mobile, cloud-based POS allows guests to direct their own experiences and frees your staff of administrative tasks to deepen their guest relationships and earn higher tips and tabs.
The bottom line of a point-of-service?
Larger tabs, better tips, and greater profit margins. So don’t let your competition get a leg up!
Photo of Sedona Beer Company, Arryved POS customer, by Bisetti Photography.
Founded in 2016, Boulder, CO-based Arryved is a point-of-service based software company specializing in craft food & beverage: breweries, brewpubs, cideries, distilleries, wineries, and non-brewery taprooms. In four short years, it grew from being an idea on a taproom coaster to a revered platform serving hundreds of satisfied accounts. Arryved is a team of tech geeks with a relentless passion for, and extensive experience in, the craft beverage industry, as both employees and consumers. The goal is simple: Deliver a flexible, reliable, team-centric platform that puts service first in every way. Evolve the archaic Point-of-Sale system from being a much-maligned obstacle into a flexible Point-of-Service tool that elevates guest experiences, fosters enhanced server relationships, and provides owners and managers with robust and easily digestible insight to make informed decisions.
